Find out what web hosting providers mean when they say "phone support".
If you have ever had a cloud web hosting account in the past or you've dealt with any kind of online service, you are probably aware from personal experience that for some things it's better to consult with a live person over the phone rather than exchange tickets or emails. If you'd like to learn more about a service before you purchase it or when something small should be made, for instance, it'll be far easier and a lot faster to get it done in real time. When you are able to get hold of representatives by phone, it is very likely that you are dealing with an actual hosting provider, not a reseller. The level of support that you'll get on the phone varies between different suppliers - from common matters to professional tech support. Generally most of the providers supply pre-sales assistance and 1st level phone support, while more complicated tech matters are resolved through e-mail and tickets.
Phone Support in Cloud Web Hosting
In case you decide to buy one of our Linux cloud web hosting plans
, you will be able to connect with our support crew over the phone for 14 hours per day. We can assist you in choosing the best plan for your web sites as we believe that it's better to discuss these matters with a live person. In case you already own an account, we are able to help you with all your sales/billing questions and / or general matters, even with some technical troubles that don't require a lot of time or escalation to a system administrator as it'll be more appropriate to open a ticket for time-consuming issues and have the entire correspondence in a single place. We have phone numbers in the US, the United Kingdom and Australia, so you will be able to call the one you prefer and talk to one of our representatives.
Phone Support in Semi-dedicated Servers
The support services forall of the semi-dedicated server
plans that we provide feature real-time phone support for fourteen hours every day. In case you're unsure which package will be suitable for your websites, you want to find out more about the package's features or you'd like to have any other info about our services, you will be able to call any of the local telephone numbers that we have in the United States, the United Kingdom and Australia and our customer support representatives will assist you. If you already own an account, you will be able to get in touch with us about general and sales issues, although we're usually able to help with a large number of technical issues as well. For strictly tech problems you should employ our in-built ticketing system where the conversation between you and our tech support team will be in 1 place, which is the best option when your problem can take extra time to be resolved or it needs to be escalated to our system administrators.