Customer Support Channels
A Sixty–Minute Support Ticket Response Guarantee
Each help request you send to us will be attended to within maximum 60 minutes. If for any reason whatsoever your support ticket or e–mail calls for additional assistance from a sysadmin, we will forward it and leave a note to notify you that your case is being examined. If you make use of our Managed Servers package, all of the services included there will be carried out at a time that is suitable for you.
A Premium–Quality Help Desk Support Service
Our tech support staff will be available to you 24/7/365 should you require assistance while working with our Website Control Panel or with any of the apps that we have preinstalled on your behalf on the server. What is more if you require help handling all the routine admin tasks on your dedicated web hosting server, you can take a glance at our Managed Servers package, that includes backup hard disk storage space, OS updates on a weekly basis, problem troubleshooting and software installation procedures, server monitoring and restarting services, etcetera.
An Intuitive Help Section
Each dedicated web hosting plan includes our free–of–cost Website Control Panel, which offers an integrated knowledgebase and a selection of instructional video tutorials. Whenever you require help with the Website Control Panel, just hit the Help or Videos buttons situated in the upper right corner.