Integrated Ticketing System
Find out more on integrated ticketing systems, exactly how they differ from other support options and what their advantage is.
If you have ordered a web hosting plan and you’ve got certain enquiries connected with a given feature/function, or if you’ve bumped into some predicament and you require help, you should be able to touch base with the respective support staff. All web hosting providers deploy a ticketing system regardless of whether they provide other means of contacting them along with it or not, because the most efficient way to deal with an issue most often is to post a ticket. This type of communication renders the responses exchanged by both parties easy to follow and allows the customer service team representatives to escalate the situation if, for example, a sysadmin must intervene. In the general case, the ticketing system is not directly connected to the hosting space and is part of the billing account, which means that you’ll have to have no less than two different accounts to touch base with the customer service staff and to actually manage the hosting space. Incessantly signing in and out of different accounts might sometimes be a headache, not to mention the fact that it takes lots of time for the vast majority of hosting providers to reply to the ticket requests themselves.
Integrated Ticketing System in Cloud Web Hosting
Our Linux cloud web hosting plans
feature an integrated trouble ticket system, which is included in our in-house developed Hepsia Control Panel. As opposed to other analogous tools, Hepsia permits you to manage everything related to the web hosting service itself in the same location – payments, website files, emails, tickets, etc., eliminating the need to go through different admin consoles. If you have any pre-sales or technical questions or any difficulties, you can post a ticket with just several clicks without having to sign out of your Control Panel. During the process, you may pick a category and our system will present you with a variety of educational articles, which will supply you with additional info and which may help you resolve any particular issue even before you actually post a ticket. We guarantee a response time of maximum 60 minutes, even in case it is a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
In case you have a semi-dedicated server
account with us and you would like to touch base with our technical support team, you’ll be able to post a support ticket straight from your Hepsia hosting Control Panel instead of using an entirely different technical support platform like you will need to do with most hosting providers on the marketplace. Our integrated ticketing system will enable you to open a new ticket without effort and to look through older tickets using a clever search box. You will also be able to take a look at the relevant knowledge base articles that our system will present you with depending on the problem category that you pick for your new ticket. You can accomplish all of these operations without logging out of your Hepsia Control Panel at any moment, which goes to say that if you confront any difficulty or have a query, you can touch base with our support engineers and fix the given issue within the hour through one support platform.