The client support that you'll get from your cloud web hosting supplier is really important, regardless of whether you have pre-sales questions and you're not a customer yet, or you have a technical problem with a current account. Timely and accurate information regarding a question or a problem will save you a lot of time and efforts, not mentioning that this is usually a sign that you are ordering from an actual web hosting supplier not from some reseller. When you purchase a hosting account from a company that doesn't own its servers and it can't access them immediately, it is likely that you will wait for a day or two to have a reply to any query, which means that your sites may stay offline for quite some time. However, a company which offers different means of communication and has a technical support team that is available any time will assist you to right away and help you limit or totally avoid any downtime and prospective losses.
24/7 Customer Support in Cloud Web Hosting
Our Linux cloud web hosting plans include 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring for our services before you make an order or you are an existing client and you have any question or a difficulty, you are able to contact us anytime, including holidays and weekends. We have a number of channels to get in touch with us - several telephone lines around the globe for your convenience and live chat support for billing, pre-sales and general questions; email messages as well as support tickets for more complex issues or any matters which require additional time to analyze and take care of. In contrast to a number of other web hosting providers, our trouble tickets come with a warranted max reply time of just one hour, so whatever your problem is, it'll be resolved timely and you will not waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
All semi-dedicated hosting plans that we provide come with 24/7 customer and technical support, which means that regardless of what issue you have, you will be able to get in touch with us and we will assist you quickly. Our guaranteed reply time for each e-mail message or ticket that you open from your Hepsia website hosting Control Panel is only one hour; typically the response time hardly ever exceeds 20 minutes. We also have telephone support with a couple of local numbers globally as well as a live chat, which means that you will be able to get in touch with us and get more info about our solutions even if you don't have an account yet. We are able to help you with any kind of question or an issue you have - payment methods, plan features, email setup, web hosting account settings, and many others. If you employ our services, you will never experience an issue where you have to wait for a couple of days to get a problem resolved like you will have to do with a lot of other service providers.
24/7 Customer Support in VPS Servers
When you use our Linux VPS servers, you won't need to wait for more than 1 hour in order to receive support for any kind of situation that you could encounter regarding the server or the software that comes pre-installed with it. We guarantee this short answer time for all of the support tickets that you open through your billing Control Panel or emails that you send to our technical support crew. Furthermore, we have local telephone numbers in several countries globally plus a live chat service where we are able to assist you with billing, pre-sales and general questions. Customer and technical support is available 24/7/365 via the various methods of communication, so no matter what your question or issue is, there is always somebody to help you right away. When you need assistance with third-party software, that you cannot deploy or which gives you troubles, you will be able to benefit from the Managed Services upgrade package that we supply for all VPS plans.
24/7 Customer Support in Dedicated Servers
All of the dedicated server plans that we supply include 24/7 support via several means of communication and with a 1-hour max response time warranty. If you want to find out more about the packages or you have various billing or general questions, you are able to call one of the local numbers we have internationally or you may use our live chat service and talk to a live agent. For strictly tech difficulties which require the help of a technical support person or an administrator, you are able to open a ticket from your billing Control Panel or you could send an e-mail message, because these channels are more appropriate to keep track of a particular issue. The reply time for them rarely surpasses half an hour, so that you can forget all about having to wait for a full day to receive help. The support service is available for any server-related issues, including the pre-installed software. If you want help with third-party applications, you can consider acquiring the Managed Services upgrade that we offer for all of the packages.