A 60–minutes Ticket Response Guarantee
Each ticket you submit to the tech help and support Dept will be handled within less than 60 minutes. The standard issues shall be resolved immediately. However, if the service question you have sent needs the aid of a competent admin technician, we will forward the ticket to him and will let you know about the hold–off.
Qualified Technical Assist Service
Our customer help and support crew is going to be working for you 24x7 to to take care of all support inquiry tickets that you submit. We offer tech help and support for the packages that are installed in advance on your machine. These include our custom built Website Control Panel, the selected Operating System as well as the server administration panel (depending on the VPS type).
A Descriptive Help Zone
Each part of the Website Control Panel that is offered free–of–charge with your VPS features an integrated articles base. One can find a group of extensive how–to tutorials and a number of step by step video classes that display all the essential web site control jobs. You can gain access to them by simply clicking the Help or Video keys in the upper right part of each Control Panel section.