If you are a website owner, a problem can always surface and it doesn’t automatically need to be connected with the hosting service itself. For example, something may go wrong when you bring a web application up to date or some crucial content can be edited or deleted incidentally. Irrespective of what the nature of the problem might be, you’ll have to touch base with the customer care team and ask them to retrieve a backup or to assist you in troubleshooting the problem that you are confronting. How timely they’ll do this will determine the length of time that your websites will be offline. For given websites like community websites or shopping portals, an extended downtime can often mean lost visitors and money. That being said, it is of crucial importance that you use the services of a company that offers not only a good support service, but also a quick one.
One-Hour Response Guarantee in Cloud Web Hosting
Our guaranteed max reaction time for any technical support ticket that you open or any e-mail that you write is only 60 minutes, even in case you contact us on weekends and official holidays. Regardless of the essence of your question or issue, we will lend you a hand instantly and will provide you with the needed info to solve any problem with your sites. The actual reply time normally does not exceed fifteen-twenty minutes, which implies that you can forget about waiting for hours and hours on end to get a problem fixed or even worse – waiting a whole day only to obtain an answer that more information is necessary whilst nothing is solved. We will give you assistance in an instant just because we realize how valuable time can be in the dynamic electronic sphere. The one-hour response guarantee is valid for any billing or technical query that you may have related to our Linux cloud web hosting plans.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server account from us, you can take advantage of our astonishingly fast support service. You will receive an answer to any ticket opened through the web hosting Control Panel or email sent to our customer and technical support team in less than 1 hour. The response time is guaranteed and it applies irrespective of the matter – technical or billing. Often, it takes far less time to explore and eliminate a problem. We’ll supply you with more info if the solution involves something that needs to be done on your end. If you get in touch with us during weekends or holidays, the response time will be precisely the same and because of the fact that our support staff is on duty 24 hours a day, 7 days a week, you’ll receive timely assistance for any billing, technical or general issue regardless of the hour at which you contact us.