If your web hosting company offers live chat support, you will be able to speak with an agent in real-time and learn helpful info or get a problem resolved in a very timely manner. The main advantage of using chat rather than calling to talk with a live person is that you need only a computer with Internet connection, so that you will not pay any fees if you're in a different state or country. Furthermore, it'll be quicker to copy and paste details for instance domain names, usernames or error messages i.e. details that are sometimes hard to share with the other party over the phone. The real-time chat is also a quicker solution to contact your website hosting company's support team compared to using a ticketing system. Last, but not least, in case some problem needs some more time to be taken care of, you're able to do something different while you wait for assistance on the live chat, which means that you won't lose time - something that's impossible if you are on the telephone.