If your web hosting company offers live chat support, you will be able to speak with an agent in real-time and learn helpful info or get a problem resolved in a very timely manner. The main advantage of using chat rather than calling to talk with a live person is that you need only a computer with Internet connection, so that you will not pay any fees if you're in a different state or country. Furthermore, it'll be quicker to copy and paste details for instance domain names, usernames or error messages i.e. details that are sometimes hard to share with the other party over the phone. The real-time chat is also a quicker solution to contact your website hosting company's support team compared to using a ticketing system. Last, but not least, in case some problem needs some more time to be taken care of, you're able to do something different while you wait for assistance on the live chat, which means that you won't lose time - something that's impossible if you are on the telephone.
Live Chat Support in Cloud Web Hosting
In addition to the phone and ticket support, we supply live chat support too. You will be able to get in touch with us every single day, including weekends and holidays, and we can give you more info about the Linux cloud web hosting plans that we provide in case you are not among our customers yet, or about common and billing questions in case you already have an account. Though for strictly tech issues you need to open a ticket to our technical assistance team, as such matters require additional time to be resolved, you may still get in touch with us on our live chat for some tech details. For example, we're able to assist you to set up an e-mail address in your email client or troubleshoot various problems, saving you lots of time. Even when our telephone lines are already off for the day, you'll be able to speak with a live person.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we offer is online every single day, even on holidays and weekends. It is one of the best ways to learn more about our semi-dedicated hosting plans if you don't have an account yet or to get some issue resolved if you're a client and our support agents will assist you in real time regardless of the time of the day you join the chat. In case you're hestitating which package is more appropriate for your sites, if you need a piece of advice whether you should obtain a specific upgrade and how to obtain it or in case you experience troubles installing an email account on your PC, you will be able to contact us and we'll provide you with the required details very quickly. Our live chat is accessible even after our telephone lines go off for the day, so if you have an account here, you can rest assured that you will always find quick assistance with any kind of question or trouble that comes up.